How do I pay my one-month, biannual, or annual subscription to the Dictionary of Mexican Legal Terminology?
To subscribe you should fill out the form that appears on the platform with your name and email address, indicate whether you need an invoice, and then make a payment using the Stripe method.
How long after payment will I be able to access my account and consult the Dictionary?
Once you have made the payment, you may access your account and consult the Dictionary in a matter of minutes. Sometimes though, Stripe may take longer, probably a couple of hours. If that happens, please write to us at support@spanishdictionaryjfbecerra.com to expedite access to your account.
If Stripe rejects my subscription payment, could I request again that the payment be processed?
Yes, you may do so, by confirming to Stripe your credit/debit card data so that the system may accept and validate it.
Could I request an invoice covering my payment?
Yes, of course, you can request an invoice, but you must do so at the time you subscribe, by providing us the required tax information and clicking on the “My Account” > “Invoicing” tab. Please also send us your current Constancia de Situación Fiscal (Tax Information Certificate).
What can I do if I requested an invoice and have not yet received it, or if there is an invoicing error, problem, or delay.
For those problems, please contact our support area at support@spanishdictionaryjfbecerra.com
How can I cancel my subscription?
To cancel your subscription, go to “My Account” and click on the “Cancel” button. Once it is canceled, you will receive a confirmation via email.
Could I cancel my subscription at any time?
Yes, you could cancel it at any time, just do it three business days prior to the applicable cut-off date.
What do I do if the next payment date is coming soon and I have not been able to cancel my subscription?
Please send us an email advising us of your cancellation at: support@spanishdictionaryjfbecerra.com
What happens if I decide to cancel my subscription? Are any refunds applicable?
If the cancelation occurs after the automatic subscription renewal, no refunds will be made nor for any unused time. If you experience any problem with canceling your subscription, please contact us at support@spanishdictionaryjfbecerra.com at least five business days before your next renewal is due.
Does the subscription renewal is charged automatically?
Yes, all the renewal options are charged automatically, unless three business days prior to the cut-off date we receive at support@spanishdictionaryjfbecerra.com an email from you advising us that you do not wish to renew your subscription.
What happens if the credit/debit card I used for the original subscription payment is already expired and the renewal charge is rejected?
You should provide Stripe with the data of your new credit/debit card, thus allowing the charge to go through; otherwise, the subscription will be canceled, and you will need to start the subscription process all over again.
How can I reactivate my subscription if my account has already been canceled?
You may create a new account with a new user’s name or else, you can send us an email at support@spanishdictionaryjfbecerra.com, requesting the reactivation of your original account after the applicable payment has been made.
What should I do if I forgot or wish to change my password?
Please send us an email at support@spanishdictionaryjfbecerra.com requesting the change of your password.
Could I change the email address that is associated with my subscription?
Yes, you can do so by sending us an email at support@spanishdictionaryjfbecerra.com requesting a change of your email address; thereby ending the use of the previous email address. If this implies a change of user, please send us the billing information and the current Constancia de Situación Fiscal (Tax Information Certificate) of the new user.
Please contact us.